Legal
Privacy policy
Last updated
Flowmere Automation (ABN 15 703 096 486) respects your privacy. This policy explains what personal information we collect through our website, Flowmere Guardian and the Guardian companion app, how we use it and how you can contact us about it. We handle personal information in line with the Australian Privacy Principles.
1. Information we collect
We only collect information we need to respond to you and to provide our services. This may include:
- Enquiries and demo requests: your name, organisation, email address, phone number, number of stations, timeframe, equipment details and anything you include in your message.
- Guardian accounts: your name, email address, role, assigned stations and permissions.
- Activity records: logins, commands, setpoint changes, alarm acknowledgements and other actions you take in Guardian, recorded against your account.
- Field records: incident reports, inspection notes and photos you add in Guardian or the companion app.
- App and device information: device type, app version and the notification token needed to send alarm and job alerts to your phone.
- Website usage: cookies and basic analytics, such as pages visited and browser type, collected through our website platform.
Station operating data such as levels, flows, pressures and pump status is generally not personal information. Where it is linked to a person, such as a command they sent, we treat it as personal information.
2. How we use your information
- To respond to enquiries and arrange demonstrations
- To set up and manage Guardian accounts and permissions
- To send alarm, job and setpoint change notifications
- To keep an audit trail of actions taken on your stations
- To provide support, maintain and improve Guardian
- To meet our legal obligations
We do not sell your personal information. We will only send you marketing if you have asked for it and you can opt out at any time.
3. Who we share it with
We share personal information only where it is needed to provide our services, including with:
- The organisation that operates your stations, for example your employer, which controls who has access to its Guardian account
- Service providers that host and run Guardian and our website, including cloud hosting, email and our website platform
- Anyone we are required to share it with by law
Guardian accounts and sign-in are managed through Supabase, hosted in Sydney, Australia. The Guardian web application is delivered through Cloudflare, which uses a global network and may process information outside Australia as it passes through. Our website runs on Shopify, which may store information you send through our forms outside Australia. Where information is stored or processed overseas, we take reasonable steps to make sure it is protected to a standard similar to the Australian Privacy Principles.
4. How we protect it
We use individual accounts, permissions based on each person's role, authenticator verification for protected actions, encrypted connections and activity logging to protect information in Guardian. No system is completely secure, so if you think your account has been compromised, contact us straight away.
5. How long we keep it
We keep personal information only for as long as we need it for the purposes above or as required by law. Activity records and audit logs are kept for [RETENTION PERIOD] so customers can review what happened at their stations.
6. Access and correction
You can ask for a copy of the personal information we hold about you or ask us to correct it. Contact us at info@flowmereautomation.com. If your Guardian account is managed by your organisation, you can also ask your administrator.
7. Complaints
If you have a concern about how we have handled your personal information, please contact us first at info@flowmereautomation.com. We will respond as soon as we can. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
8. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
9. Contact us
Flowmere Automation
Adelaide, South Australia
info@flowmereautomation.com